Unified communications encompass a wide variety of methods for establishing and maintaining contact. However, UC tool implementations can vary widely between businesses. For this reason, it’s not always easy to settle on a single UC system that will serve all your purposes.
The necessity of UC should be obvious before deciding on a platform. The telephone has long been regarded as the most vital means of contact that a company can offer. It’s likely, though, that you’ll encounter more and more scenarios where other modes of interaction would improve productivity, management, or user experience. This is especially true in light of the growing trend toward flexible and remote work arrangements in the workplace. Telephone calls are often not the most advantageous choice anymore. From a user productivity standpoint, this is where cutting-edge unified communications solutions like teleconferencing, group chat, file sharing, and web conferencing come into play.
Simplify IT Operations
It will be up to IT to roll out and efficiently administer an enterprise-wide UC platform. On the other hand, IT personnel can reap the benefits of unified communications solutions by deploying applications in a standardised setting. Deployment is accomplished by IT teams using either private cloud resources (such as virtual machines) or public cloud resources (such as managed services). It would be great if IT could oversee various communication programs, reducing the likelihood that workers would look elsewhere for communication tools.
It may seem expensive to merge all of your lines of communication into a single, unified platform, but cutting back on the number of services and hardware needed to run a business can significantly impact overhead. Most UC platforms now exist in the cloud, eliminating the need for on-premises servers and older phone models.
Boost Efficiency in the Workplace
Since all workers use some sort of communication software, here is where UC shines. Presence is the driving force behind internal communication because it provides real-time visibility into coworkers’ availability. Information about a user’s location, current call status, and accessibility at any particular time are all examples of status data. This technology not only improves efficiency by reducing downtime but also empowers workers to select the most appropriate method of communication for any given activity by letting them know which team members are accessible and which modes they can choose from.
Allows Employees to Work from Afar
Companies today need their staff to be flexible to work from home or other locations. Unified communications solutions prevent the need for costly and time-consuming infrastructure to be installed in each employee’s home. There would be significant time and money involved.
On the other hand, conventional telephones are unnecessary when using unified communications systems. The staff can instead use their own computers and mobile phones to communicate. After logging onto the organisation’s preferred platform, users have instant access to a complete staff directory and the means for initiating calls, sending instant messages, and engaging in productive group work.
Improves IT Security
UC’s intrinsic integration of all apps into a unified platform makes it a robust IT security solution. The platform doesn’t have to validate each instance of use because all the applications function together. Tasks like security patching and compliance updating are also easier to manage than if each program had its own unique set of protocols and parameters.
One of the less obvious advantages is less reliance on consumer-grade programs, which sometimes deploy beyond the jurisdiction of IT and hence present new security threats. When all collaboration apps run well on a single platform, employees will have less need to seek out and install third-party cloud-based apps for specific purposes.