Contact support

Fastest path to a real human: email hello@constructionscope.net. Most replies under 2 business hours during Mon-Fri 6am-6pm Pacific. We don't have a phone number or chat widget — email is the queue, and we keep it short so the queue stays short.

What to include

Workspace name, the email you log in with, a screenshot if visual, and the URL of the page you were on. The more specific, the faster we can fix it. 'It doesn't work' is a 45-minute back-and-forth; 'on /jobs/abc123 the time entries don't sum correctly — see screenshot, the foreman approved 32 hours but the dashboard shows 28' is a 5-minute fix.

For data issues, include any specific record IDs (job, invoice, customer) so we can look them up directly without searching.

Urgent: customer payment issues

Subject line: PAYMENT URGENT. We prioritize payment-flow issues over everything else — a customer trying to pay you is always answered first, often within 30 minutes during business hours. Include the Stripe charge ID if you have one (pi_xxx or ch_xxx), the invoice number, and what the customer is seeing.

What counts as urgent: customer can't complete a payment, customer paid but it's not reflected, webhook delivery has stopped working. Not urgent: 'I want to add a feature,' 'the report layout could be better,' 'I have a question about a feature.' We get to those, just not at the head of the line.

Feature requests

Same email, subject line: feature request. We read every one. Most v3.x features came from customer requests. The features that get built are the ones with the clearest 'here's the workflow I'm trying to do and why the current tool doesn't fit' framing — that helps us decide between 'fix the workflow' and 'fix the tool.'

We don't promise timelines. We also don't bury requests — every one gets a real reply, usually within 48 hours, with either 'on the roadmap for X' or 'not planned, here's the alternative' or 'tell us more.'

Bug reports

If something looks broken, include: what you tried to do, what you expected to happen, what actually happened, and a screenshot. For console errors (you opened DevTools and saw red text), paste the error text. Browser + version helps — most issues are Chrome on Windows but Safari on iOS has its own edge cases.

Account issues — billing, plan, ownership transfer

For billing questions, include the last 4 digits of the card on file so we can match your subscription record. For ownership transfer (selling your business, partner buyout), include the current Owner's email and the proposed new Owner's email. We don't process ownership changes without confirmation from both parties.

What we don't do

• Phone support. We've tried it; written tickets get faster resolutions for the same effort because we can search and link.
• Live chat. Same reason. Async beats sync for technical issues.
• On-site training. We're a small team. We can do a 30-minute Zoom for Pro customers on request.
• Custom development work. We pick what to build based on what most customers need.