Cancel your account
- What happens after cancellation
- Export before you go
- Want to talk first?
- What we don't do at cancellation
Cancel from Billing → Open Stripe portal → Cancel subscription. Subscription stays active until the end of your current billing cycle — you've already paid for it, so you keep what you paid for. We don't double-bill at cancellation.
What happens after cancellation
Your workspace and all data stay intact for 90 days after the subscription ends. You can log in, export records, and reactivate by re-subscribing — full restore, no data loss. After 90 days, customer data is purged per our retention policy (this is required by GDPR and CCPA; we don't keep customer PII indefinitely on canceled accounts).
Reactivation within the 90-day window: just re-subscribe from the login screen. All your data, customers, jobs, and history is exactly where you left it. After 90 days, you'd start fresh.
Export before you go
Settings → Workspace → Export. Generates a ZIP with customers, jobs, estimates, invoices, and payments as CSV. Open in Excel, QuickBooks, or any successor system. Export is free and unlimited — run it as many times as you want, with or without canceling.
Best practice: export the day before you cancel and again the day before the 90-day window closes. The first export captures your final state; the second captures any reactivation activity if you came back briefly.
Want to talk first?
If a specific feature, price point, or bug is the reason you're leaving, email hello@constructionscope.net before canceling. We'd rather fix it than lose you. Most common reasons we hear are 'I went out of business' (we wish you well), 'I'm switching to QuickBooks' (we can explain the trade-offs), and 'the workflow doesn't fit my shop' (we want to know why so we can fix it for the next shop with the same problem).
What we don't do at cancellation
- We don't send retention dunning emails. One confirmation, that's it.
- We don't make cancellation hard. Two clicks in the Stripe portal.
- We don't hide your data behind a paywall after cancellation. Export is always free and available.
- We don't sell your customer data to competitors. Period.
Email hello@constructionscope.net with your workspace name and a one-line description of what you're trying to do. Most replies under 2 business hours, Mon–Fri 6am–6pm Pacific.
For urgent payment issues, put PAYMENT URGENT in the subject — we prioritize
those over everything else.